I placed an order, can I cancel it?
You are able to cancel your order within 24 hours free of charge. Due to all our dresses are custom-made for you, orders cancelled after 24 hours are subject to a handling fee equaling 10% of the item price. (If ordered rush order service, the $10 service fee will not be refunded).You can’t cancel your order after the dresses have been shipped.
How will I be notified of my order status?
Once your order is shipped from our factory, we will send you a shipping confirmation email to the email address you provided to us. You can track the state of your order online using the tracking number in the Email. If you do not receive the confirmation email, please contact us directly via e-mail at service@vibags.com
Is it safe to shop on your web site?
Yes, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the transactions.