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All our cosplay costumes are made according to your own measurements required after your full payment, so after your purchase we cannot refund you under any circumstances. Please confirm your order, and before you pay, do assure that you will get the right one. Please contact us within 24 hours after receiving your costume and unless the existence of obvious quality problem, we cannot arrange any return and refund. If we agree to refund, you need to ship the costume back on your own account and also pay 30% of the original amount as re-stock fee. We can only refund after receiving the returned costume in good conditions (We do not accept and refund the costume with any stains, changes etc.) And we won’t refund the shipping cost you paid before. We offer FREE REPAIR on your tailor made costume! But you need to pay the shipping cost when sending back to us, of course, the cost of re-shipping to you will be paid by us. Also we cannot refund if there are any changes from the original picture you required and the measurements you offered. To avoid the wrong measurements, we suggest that you should find a professional tailor who can measure you correctly. And we cannot refund because of color problem, as the color problem does not belong to the OBVIOUS QUALITY PROBLEM. If you have any problems, please contact us with our service email service@ecosplayshop.com without hesitation. We will serve you as soon as possible! Please be informed that we cannot accept refund because of your words like “I have not seen this return policy, so I will not agree the above information, I need my money back”. All the orders you placed from ecosplayshop.com should obey the above RETURN POLICY. |